Daily day porter service for HACA's 116,918 sq ft Austin headquarters
Challenge
The Housing Authority of the City of Austin runs one of the busiest public-service buildings in central Austin. The 116,918 sq ft, four-story Central Office on South I-35 is the intake point for HACA's housing programs serving roughly 1,900 public housing units and more than 5,500 Housing Choice Vouchers across the city.
A facility that opens its lobby to the public from 8 AM to 5 PM, every business day, has different janitorial requirements than a nightly-cleaned office. Lobbies fill and empty throughout the day. Restrooms see continuous use. Public computer kiosks, intake desks, and boardroom spaces need to stay presentable in real time, not after-hours. A nightly crew can't address what happens during business hours.
Approach
M&R provides daily day porter coverage at HACA's Central Office. A porter is on-site through the building's open hours, attending to the building as it's used.
The scope covers all four floors: the public-facing lobby and intake area on the ground level, the program administration floors handling Housing Choice Voucher and project-based rental assistance casework, and the fourth-floor executive offices and HACA Boardroom where the agency's public board meetings, community forums, and civic events take place.
Solution
The day porter scope at HACA's Central Office includes:
- On-site coverage during the building's public hours, Monday through Friday
- First-floor lobby, reception, and public computer kiosk area maintained throughout the day
- Restrooms on every floor checked and serviced as foot traffic warrants
- Administrative floors (second and third) kept clean around active casework and resident appointments
- Fourth-floor executive offices and HACA Boardroom ready for board meetings, community forums, and civic events
Results
What’s next
The HACA partnership continues into year five on the same daily day porter schedule. The building's lobby and administrative floors stay covered through every business day, and the fourth-floor boardroom remains ready for the agency's regular public meetings and community events.
HACA is one of many Texas organizations M&R supports through daily day porter coverage. The model is on-site presence during public hours, designed for any facility that serves the public face-to-face throughout the day. M&R has continued to expand the service across Texas since.
